BUSINESS IN A BOX — SERVICE & BILLING POLICY Elite Strategic Support Services LLC Version 1.0 This policy accompanies the Terms of Service V1.0 and your accepted written order. It applies only after authorized publication and presentation for your acceptance. An expressly accepted customer-specific agreement controls a conflict; an unsigned quote is not an accepted contract. All amounts below are in U.S. dollars. 1. Website setup packages Starter website: $299 standard; $199 for verified Moss eligibility. Professional website: $499 standard; $349 for verified Moss eligibility. Premium website: $799 standard; $599 for verified Moss eligibility. These are setup prices for the purchased package. Page count, deliverables, revision allowance and special requirements follow the purchased package and accepted order. There is no universal revision limit or automatic approval by silence. A verified Moss rate requires eligibility confirmation; it is not an unrestricted public discount. Each purchasing Moss agent is responsible for their own accepted order unless an express separate agreement states otherwise. 2. Recurring services Website Care, or Managed Email administration for one mailbox: Monthly: $19 per paid period. Quarterly: $54 per three-month paid period. Annually: $199 per one-year paid period. Combined Website Care + Managed Email administration for one mailbox: Monthly: $35 per paid period. Quarterly: $99 per three-month paid period. Annually: $379 per one-year paid period. Select one cadence for a service. The combined package is not charged again as duplicate standalone care and email services. Additional mailboxes, licenses, domains, hosting, substantial changes or other services are included only if the accepted order expressly includes them. Managed administration is not a representation that every third-party mailbox license is included in the administration fee. New mailbox setup: $49 once per newly provisioned mailbox, including a new mailbox within a combined package. A mailbox renewal does not itself incur another setup fee. Email forwarding setup: $25 once. Forwarding is not a licensed full mailbox. 3. Customer-specific agreements We preserve separately accepted quotes and agreements rather than silently replacing them with catalog prices. Stewart Premier Group's separate quote is $149 setup plus $299 annual care, $448 for the first year plus actual domain charges; renewal follows launch and the quote includes up to four routine content/contact updates per year. These are that customer's quoted terms, not the general catalog or proof that the unsigned proposal was accepted. General customers do not receive that arrangement automatically. 4. Payment, work commencement and billing start Project work begins only when payment is verified, required intake is complete, scope is accepted and required authorizations have been obtained. Payment does not itself authorize third-party spending, mailbox or domain purchases, or website publication. Before you authorize a recurring charge, the order or checkout disclosure must identify the service, selected cadence, amount, first charge date, covered period, renewal arrangement, cancellation method and applicable additional charges. Setup payment is not automatic authorization for a recurring service. Where a customer-specific agreement makes commencement or renewal depend on launch, we honor that condition rather than charging from purchase merely because checkout can create an immediate subscription. A service may be handled by a separately agreed billing process when the general checkout does not support its terms. A recurring service renews at its disclosed cadence until canceled, subject to the accepted agreement and applicable law. We provide renewal notices required by law or expressly promised in your agreement; we do not represent that an automatic reminder system exists for every service. We disclose a proposed price or material renewal change before applying it to a future period and obtain consent where required. You may cancel future renewal rather than accept a changed offer. We do not retroactively change an accepted price or scope. 5. Third-party costs, domains and taxes Domain registration and renewal, mailbox or software licensing, hosting and other third-party costs must be separately identified unless expressly included. Before purchasing we obtain authorization for the exact resource, provider, price, recurrence and ownership or account obligation. No purchase is authorized by payment alone. A pass-through charge is not automatically tax-exempt merely because it reimburses another provider. We do not add an undisclosed third-party markup or nonrecoverable cost deduction. We assess transaction taxes by the actual product or service, delivery method, customer location and applicable registration and collection requirements. We disclose any tax we are required to collect before you authorize the charge. We do not state that every BiB service is taxable or that every service is exempt. Annual income-tax filing is separate from transaction sales-tax obligations. Third-party vendors may separately charge their own applicable taxes. No automatic tax collection or registration is represented as active merely because tax settings exist in Stripe. 6. Project cancellation and refunds Before work begins, project fees are refundable less separately authorized nonrecoverable third-party costs. After work begins, we calculate the refund using documented completed work, earned fees under the accepted order and approved nonrecoverable costs. We explain the basis, avoid double-counting and do not invent an unagreed cancellation penalty, hourly rate or blanket forfeiture. If we cannot fulfill the agreed service, we provide an appropriate refund or remedy for the undelivered portion. Where an ordered recurring service cannot activate, we resolve the unfulfilled portion and stop future renewal rather than continue charging an unavailable service without agreement. An expressly accepted customer-specific agreement and mandatory legal rights remain controlling. There is no universal rule that all payments are nonrefundable. 7. Recurring cancellation and payment exceptions Recurring services ordinarily cancel at the end of the paid period, with no subsequent renewal. Use the billing controls when available or contact sawan@elitestrategicsupport.com with your business and service details. A request received before a renewal is processed must be handled for that renewal; waiting for an administrative confirmation does not authorize an extra renewal. We confirm the effective date and correct an additional charge caused by our failure to process a timely request. Cancellation stops renewal; it does not automatically refund properly earned fees for an already supplied period or waive remedies for failed service. Do not assume a cancellation also deletes data, terminates a separately contracted provider account or cancels another service. Tell us which services and third-party obligations you want reviewed. We identify continuing obligations that are outside our authority to cancel. If a payment fails or a charge is disputed, we review the actual provider record and contact the authorized account holder through an approved channel. A billing issue may affect continued service under the accepted agreement and applicable law, but we do not invent a universal grace period or delete records subject to an active dispute. Contact us about an incorrect charge; this does not remove chargeback, statutory complaint or other mandatory rights. A dispute or partial refund is not automatically proof that the whole service should be terminated. 8. Delivery, approvals, handover and support We provide the review and revision process included in your purchased package and accepted scope. Additional work requires approval. We record exact final-version approval; silence is not acceptance. Customer approval, Elite quality review, public publication and third-party spending are separate actions. Handover, ownership, licenses and outstanding payment obligations follow your accepted order and the Terms of Service. Customer-owned content and accounts remain customer-owned. We identify included deliverables and any license exceptions or additional migration assistance before agreement. Website care or email administration does not promise permanent storage of every draft. We preserve approved deliverables needed for active services and records needed for renewals and legal obligations; deletion requests and backups are addressed in the Privacy Policy. Support: sawan@elitestrategicsupport.com, Monday–Friday, 9 AM–5 PM Eastern. No universal 24/7 support or guaranteed response or resolution SLA applies. Keep cancellation and refund confirmations with your order records.