Business in a BoxElite Strategic Support Services LLC
Elite Strategic Support Services LLC

Service Terms

BUSINESS IN A BOX — TERMS OF SERVICE Elite Strategic Support Services LLC Version 1.0 1. Your agreement and service order Business in a Box (BiB) is provided by Elite Strategic Support Services LLC (Elite, we, us). These Terms, the Service & Billing Policy V1.0 and your accepted written order describe our agreement. The Privacy Policy V1.0 explains our handling of personal information. An order identifies your purchased package, deliverables, recurring services, charges, review and revision allowances, billing commencement and any special conditions. A separately accepted customer-specific agreement controls an express conflict for that customer. An unsigned proposal is not proof of acceptance. This version applies only when authorized for use and presented for your acceptance with an order. It does not retroactively replace an existing accepted agreement. You must have authority to enter the agreement for the business you represent. No service, third-party purchase or publication is authorized merely by viewing these documents. 2. Included services and limitations of scope We provide the website development, website care, managed email administration, mailbox setup or forwarding services expressly purchased. Hosting, domains, licenses, extra mailboxes, substantial changes and other third-party services are included only if your order says so. Managed email administration does not automatically include a mailbox license or ownership of the provider's software. Forwarding is not a full mailbox. Website care is not unlimited development, a guarantee of uninterrupted hosting, or an unlimited storage or backup service. We identify scope changes and additional charges for your approval before performing additional paid work. We do not automatically substitute a different package or charge a customer-specific agreement at general catalog rates. 3. Payment and commencement The accepted order and Service & Billing Policy state the applicable fees and recurring cadence. Project work begins only after payment is verified, required intake is complete, scope is accepted and necessary authorizations are in place. Payment alone does not authorize domain registration, licensing, mailbox purchases, public website release or other third-party spending. A recurring service's first charge, covered period and renewal date must be disclosed in its order and billing authorization. A website setup payment does not by itself authorize a recurring service. A separately agreed launch-based commencement date must be honored. We will not charge an undisclosed recurring fee or start a quoted launch-based renewal at checkout merely for administrative convenience. 4. Your information and responsibilities Provide accurate business information, authorized content, contact details and timely decisions. You remain responsible for your business representations and for obtaining rights and consents needed for submitted text, images, logos, personal information and accounts. Tell us about regulated content, accessibility requirements or other special requirements before scope acceptance so they can be expressly evaluated and agreed. Do not upload payment card numbers, passwords, recovery codes, government identifiers, health information or other sensitive material unless an appropriate, expressly agreed secure process is established. Use approved access delegation rather than putting credentials into intake forms or messages. Keep sign-in links private and notify us promptly of suspected unauthorized access. You may access only accounts and records you are authorized to use. 5. Development, review, revisions and publication We use the purchased package and accepted scope to determine revisions; there is no universal revision limit. A revision request outside that scope requires separate approval and pricing. We present a private preview or other appropriate review material, record the version under review and request your decision. Silence is not approval and does not create automatic deemed acceptance. Check business names, contact information, factual claims, links and supplied material before approving the exact final version. Customer approval, Elite quality review, authorization to publish and authorization to spend are separate decisions. Approval of a private preview alone does not authorize public publication. A material change after approval may require renewed review. Delivery dates depend on the accepted order and required information, access and approvals. If a delay or missing dependency affects delivery, we will explain the issue and proposed next steps. We do not promise an unstated delivery deadline or deem a delayed customer to have accepted work. 6. Third-party services, domains and licenses Before a third-party purchase we identify the resource, provider, amount, recurrence, ownership and continuing obligation and obtain separate customer authorization. Applicable provider terms and licenses remain in effect; they do not replace Elite's obligations for our own work. Nonrecoverable costs must be specifically authorized, not assumed from a general project payment. Customer-owned domains and business accounts remain customer-owned. We use customer ownership and delegated administrative access where supported and agreed. Domain availability, registration approval, renewal, transfer and expiry are subject to registrar requirements. We do not guarantee a desired domain or an uninterrupted third-party service. Do not assume we will renew a domain or license unless that obligation is expressly included and authorized. We disclose separately charged renewals and pass-through costs; they are not automatically included in website care or a bundle. 7. Cancellation, refunds and failed fulfillment Before project work begins, we refund project fees less separately authorized, genuinely nonrecoverable third-party costs. After work begins, any refund is calculated from documented completed work, earned fees under the accepted order and approved nonrecoverable costs. We provide the basis for deductions and do not double-count work or costs or impose an unstated forfeiture. If we cannot fulfill an agreed service, we provide an appropriate refund or remedy for the undelivered portion. These principles also apply when a service fails to activate; we do not continue renewing an unfulfilled service without an agreed resolution. Customer-specific terms expressly accepted and mandatory legal rights remain controlling. Recurring services ordinarily cancel at the end of the paid period, with no subsequent renewal. Submit a cancellation through the billing controls when available or email sawan@elitestrategicsupport.com identifying your business and service. A request received before the renewal is processed must be handled for that renewal; an administrative confirmation delay does not authorize an additional renewal. If a later charge occurs because we failed to process a timely request, we will correct it. We provide confirmation of the effective date. Ending renewal does not automatically settle a project balance or eliminate remedies for failed service. We do not impose a universal no-refund rule for all circumstances or waive mandatory rights. 8. Ownership and handover You retain ownership of your original business content and customer-owned accounts. We use submitted material only to provide, administer and protect the agreed service, subject to the Privacy Policy and your lawful instructions. Final deliverables, transfer of rights and included handover follow the accepted order and applicable payment obligations. We will identify deliverables, transferable rights, included handover assistance and any third-party or pre-existing license exceptions before you commit to the order; no undisclosed license restriction or transfer fee is added at handover. Third-party software, stock assets and reusable pre-existing tools remain subject to their licenses; ownership is not transferred where we cannot lawfully transfer it. We provide the agreed deliverables and available account-transfer or delegated-access steps. Ongoing hosting, care, email, license renewal, migration or training beyond the agreed handover must be separately specified. Keep your own accessible copy of handed-over material; care is not a promise of permanent archival storage. 9. Support and operational issues Contact sawan@elitestrategicsupport.com. Support hours are Monday–Friday, 9 AM–5 PM Eastern. We do not promise universal 24/7 coverage or a guaranteed response or resolution time. The purchased service determines routine maintenance and update obligations. Report access, billing, publication and security problems with enough information for us to identify the service, without sending passwords or other secrets. We may restrict an affected function when reasonably necessary to protect accounts, comply with law or address misuse or nonpayment, subject to applicable law and the accepted agreement. We will explain the reason and available correction steps when lawful and practicable. A restriction does not excuse our refund obligations or authorize deletion of records subject to a legal hold or ongoing dispute. 10. Confidentiality, privacy and retention We limit access to nonpublic customer material to authorized people and service providers who need it for the agreed service or another lawful purpose described in the Privacy Policy. We use reasonable safeguards but cannot guarantee absolute security or that third-party systems never fail. Contact us promptly about a suspected incident; we investigate and provide notices required by applicable law. We retain final approved deliverables needed for active services and records needed for renewals, service continuity, billing, agreements, approvals, security and legal obligations. Temporary material is reviewed for minimization when no longer needed. Retention is not a promise to keep every draft forever or delete all copies immediately on cancellation. The Privacy Policy describes deletion requests, backups and holds. We do not delete an active service's required final deliverables merely to reduce storage use. 11. Warranties and responsibility We will perform the agreed work with reasonable care and skill. We do not guarantee sales, search ranking, business profitability, third-party availability or that all messages will reach their destinations. You remain responsible for your business operations, regulated claims and the legality of customer-provided content. Our service is not legal, tax, insurance or regulatory certification. Neither party is responsible for a failure to the extent caused by circumstances outside its reasonable control, but the affected party must take reasonable steps to limit the impact and communicate when practicable. This does not allow us to retain unearned fees without applying the refund and failed-fulfillment principles above. No provision excludes liability, warranty, remedy or consumer right that applicable law does not permit the parties to exclude. These Terms add no mandatory arbitration, class-action waiver or fixed liability cap. 12. Disputes, governing law and changes Contact us first with a service or billing concern so we can review the evidence and seek a practical resolution. This is not a condition that removes a statutory complaint, chargeback or court right. Georgia law governs to the extent applicable, without displacing mandatory protections of another jurisdiction. A dispute may be brought before a court with lawful jurisdiction; these Terms do not impose a mandatory exclusive forum. We identify material changes before applying them to a future order or renewal and obtain consent where required. Changes do not retroactively alter earned refunds, accepted scope or a customer-specific agreement without agreement or another lawful basis. The version presented with your order and its acceptance record identify the applicable text. If a provision cannot lawfully be enforced, the remaining agreement continues to the extent permitted by law. Contact: Elite Strategic Support Services LLC — sawan@elitestrategicsupport.com.